FAQs
Frequently Asked Questions
Clear answers for businesses, schools, and organizations planning websites, apps, software, hosting, marketplaces, and automation systems with Tek Web.
Common Client Questions
These answers summarize Tek Web's standard process. Final scope, pricing, and timelines are confirmed in each project agreement.
How do clients request a website, software system, or mobile app?
Clients can contact Tek Web by phone, WhatsApp, email, or the inquiry form. We review the goals, required features, users, timeline, budget range, and launch needs before preparing a proposal or quotation.
What payment structure does Tek Web use?
Most projects begin with a deposit before design or development starts, followed by milestone payments and a final payment before handover or launch. Subscription software and maintenance services may be billed monthly, termly, annually, or according to the accepted agreement.
How long does a project usually take?
A basic business website may take a few weeks, while custom software, marketplaces, school systems, and mobile apps can take longer depending on complexity, content readiness, integrations, testing, and approval timelines.
Does Tek Web provide maintenance and support after launch?
Yes. Tek Web provides maintenance, updates, troubleshooting, hosting support, training, and improvement work through agreed support plans or separate service requests.
Can Tek Web handle hosting and domain registration?
Yes. Tek Web assists with domain registration, DNS configuration, web hosting, SSL setup, business email, backups, and deployment. Domain and hosting availability depend on registrar and provider rules.
How do refunds work?
Refund eligibility depends on the service type, work already completed, third-party costs, and the accepted project agreement. The Refund Policy explains non-refundable items, subscriptions, hosting, domains, project cancellations, and the request process.
What is included in the school management system?
School management systems can include admissions, students, staff, classes, attendance, fees, academic records, reports, parent communication, dashboards, and role-based access depending on the school package.
Does Tek Web build marketplace platforms?
Yes. Tek Web builds e-commerce and marketplace platforms with vendor storefronts, product catalogues, order workflows, payment readiness, admin dashboards, and operational reporting.
Can Tek Web deploy mobile apps to app stores?
Tek Web can support Android and iOS app deployment, including build preparation and submission guidance. Final approval is controlled by Google Play, Apple App Store, and their review policies.
How can clients contact support?
Clients can contact Tek Web through info@tekwebgh.com, prinz@tekwebgh.com, phone, WhatsApp, or the contact page during business hours.